We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses
• Purchase or account history
• Website user information (including user journeys and cookie tracking - we use cookies to store order history on your device)

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Address
• Purchase or service history
• Customer or client accounts and records
• Correspondence

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. Which lawful basis we rely on may affect your data protection rights, set out briefly below.

• Your right of access– You have the right to ask us for copies of your personal information.
• Your right to rectification– You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
• Your right to erasure– You have the right to ask us to delete your personal information.
• Your right to restriction of processing– You have the right to ask us to limit how we can use your personal information.
• Your right to object to processing– You have the right to object to the processing of your personal data.
• Your right to data portability– You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
• Your right to withdraw consent– When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for providing services and goods

• Contract– we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legitimate interests– we're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone.

Our lawful bases for dealing with queries, complaints or claims

• Legitimate interests– we're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone.

Stripe

Manages payments and contact information.

Supabase

Manages order data, including contact information.

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy after raising a complaint with us, you can also complain to the ICO:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
ico.org.uk/make-a-complaint